Territory Manager - Service - Commercial Mobility

Territory Manager - Service (Commercial Mobility)
Location: Bhubaneswar, Odisha, India

Department: CMB - Service & Parts - Central - Odisha
Job Posted On: January 10, 2025
Employment Type: White Collar
Experience Range: 5 to 10 years

About the Company

TVS Motor Company is a globally recognized two- and three-wheeler manufacturer committed to advancing mobility with a strong focus on sustainability. With a 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we create internationally aspirational, high-quality products through innovative and eco-friendly processes.

Founded in 1979 under the TVS Group by T.V. Sundaram Iyengar, TVS Motor Company has grown significantly under the leadership of Chairman Emeritus Venu Srinivasan. Today, under Prof. Sir Ralf Dieter Speth (Chairman) and Sudarshan Venu (Managing Director), the company continues to thrive, operating in over 80 countries and serving more than 50 million customers in India.

TVS Motor is deeply committed to social responsibility, supporting sustainable initiatives through the Srinivasan Services Trust to positively impact communities worldwide.

Role Details

Role Name: Territory Manager - Service
Department: 3W Sales & Marketing

Key Responsibilities

Dealer Business Growth & Profitability

• Enhance service business performance by increasing free service redemptions and overall service inflow.
• Improve operational efficiency at workshops to boost dealer profitability.
• Diagnose and resolve critical technical issues.
• Drive the sale of service-related tools and programs, such as assurance penetration initiatives.

Customer Satisfaction Index (CSI) Improvement

• Conduct service process audits and implement corrective measures to improve CSI scores.
• Train dealer service teams in product knowledge, repair standards, special tools, customer handling, and satisfaction.
• Recover dissatisfied customers through targeted actions and address concerns promptly.
• Implement and monitor recall policies as required.

Parts Business

• Achieve and exceed parts sales targets for dealers/APS and ensure incentive eligibility.
• Strengthen parts distribution networks in the assigned territory.

Product Quality Feedback

• Provide regular product feedback to the Head Office to aid in quality enhancements.

People Effectiveness

• Ensure the availability of trained personnel across the network.
• Manage attrition and maintain a skilled workforce.

Required Qualifications and Experience

Industry: Automotive Industry
Experience: 5 to 8 years
Educational Qualification:

• Category: Bachelor's Degree
• Degree: Bachelor of Engineering (BE)

Behavioral Competencies

• Technical Expertise
• Interpersonal Relationship Skills
• Operational Excellence
• Leadership and People Management
• Customer Focus

This role is an excellent opportunity for individuals with a passion for the automotive industry and a drive to improve service operations, customer satisfaction, and dealer profitability.