Jr. Technical Support Specialist

Junior Support Specialist

We are looking for a motivated and detail-oriented Junior Support Specialist to join our team. In this role, you will provide first-level support to clients, addressing their queries and resolving issues related to our travel software.

Key Responsibilities

• Respond to client inquiries via email, phone, and chat promptly and professionally.
• Provide clear and concise explanations to ensure a positive support experience.
• Assist with software testing and quality assurance.
• Perform basic troubleshooting and debugging tasks.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Conduct data entry, cleaning, and validation tasks.
• Keep accurate records of client interactions and support incidents.

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year of experience in client or technical support roles.
• Basic knowledge of .NET, Angular, and SQL.
• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Adaptability to learn new technologies and manage changing priorities.

Preferred Skills

• Experience in software development or testing.
• Familiarity with booking engine systems.
• Proficiency in using ticketing systems and help desk software.

Additional Information

• Commitment Period: 2 years

If you are passionate about helping others and solving problems, we’d love to hear from you!

Email: careers@penguininc.com