Technical Support Engineers

Job Title: Customer Support Representative (Voice-Based)

Location: Chennai, Salem, Coimbatore, Tirunelveli, Madurai

Job Type: Full-time

Key Responsibilities:

• Provide voice-based support to international and domestic customers via inbound and outbound calls.
• Establish rapport with customers through clear, confident, and professional communication.
• Ensure a focus on customer satisfaction and work towards achieving first-time resolution.
• Collaborate with the technical team to quickly resolve technical issues and escalate as necessary.
• Work closely with the technical content team to identify gaps in the existing help modules and provide valuable feedback.
• Maintain high-quality standards in all customer interactions, aiming for a positive customer experience.

Requirements:

• Excellent communication skills (both verbal and written).
• Ability to engage and maintain a positive relationship with customers.
• Willingness to work in night shifts as per business requirements.
• Prior experience in customer support or a similar role is preferred, but not mandatory.
• Problem-solving mindset and ability to think on your feet when addressing customer concerns.
• Basic technical understanding to help troubleshoot and guide customers, or willingness to learn.

Preferred Locations:

• Chennai
• Salem
• Coimbatore
• Tirunelveli
• Madurai