Technical Specialist - Copilot

Summary

Do you have a passion for empowering customers to enhance their employee experience and maximize productivity using their preferred devices and applications? We're looking for individuals to guide our clients through significant transformations as we adopt generative AI with Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is at the forefront of this evolution, helping organizations redefine their operations for success in this new era. By integrating AI, both physical Windows devices and Cloud PCs offer unparalleled flexibility and efficiency, ensuring a smooth transition between on-premise and remote work environments. Join us in helping organizations harness AI to optimize workflows, drive innovation, and secure their operations, all while delivering a robust Windows experience on any device.

 Role Description
As a Microsoft Copilot Technology Specialist (Copilot TS), your primary objective is to secure the technical buy-in from customers for our technologies. Working collaboratively in a team, you will facilitate customers' digital transformation by leveraging Microsoft 365 and Surface within the Modern Workplace framework. Copilot TSs are responsible for guiding customers through technical decisions, identifying new opportunities for sales teams to pursue, and ensuring the successful adoption of our solutions. You will work with a virtual team of technical, partner, and consulting resources to educate customers at a technical level, demonstrate our solutions, and secure technical commitments. This role will allow you to maintain and enhance your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies.

Microsoft’s mission is to empower every person and organization on the planet to achieve more. We embrace a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We are committed to a culture of respect, integrity, and accountability, where everyone can thrive both at work and beyond.

 Qualifications

Required:
- 5+ years of technical pre-sales or technical consulting experience 
- OR a Bachelor’s Degree in Computer Science, Information Technology, or a related field AND 4+ years of relevant experience
- OR a Master’s Degree in a related field AND 3+ years of relevant experience 
- OR equivalent experience

Preferred:
- Experience in solution design, strategic planning, and scaling AI products

Responsibilities

Expand Copilot and Teams Customer Engagements:
- Proactively engage with customers using knowledge of their context and expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices.
- Lead technical discussions, establish engagement rules for extended teams, and leverage knowledge of processes, tools, and programs.

Build Strategy for Copilot and Teams:
- Provide strategic, technical, and partner insights at the account level.
- Utilize customer feedback and competitive knowledge to enhance Microsoft Teams and Copilot capabilities.

Design and Prove Solutions for Copilot and Teams:
- Conduct demonstrations and proof-of-concept sessions.
- Apply architectural patterns for design, development, configuration, and deployment/adoption/governance planning.

Education and Continuous Learning:
- Identify learning gaps and respond to internal tech community posts.
- Participate in community calls, sessions, and hackathons to expand knowledge and demonstrate new Copilot for Microsoft 365 and Microsoft Teams products and services.

Leverage Partner Ecosystem:
- Act as a liaison between partners and internal teams.
- Identify skill and resource gaps and provide feedback to improve Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker, and Viva solutions.