STD- CUSTOMER SUPPORT MANAGER

Position Summary

We are seeking a highly skilled and experienced professional to join our team as a Service Manager. The successful candidate will be responsible for resolving customer issues, driving service and spare parts revenue, and ensuring high customer satisfaction and after-sales revenue through our service network.

Job Responsibilities

- Resolve customer complaints and issues in a timely and professional manner
- Drive service and spare parts revenue through our service network
- Develop and maintain relationships with key accounts and State Transport Undertakings (STUs)
- Collaborate with workshops, dealerships, and TASS to ensure high customer satisfaction
- Analyze and resolve technical issues using strong problem-solving skills
- Lead and motivate teams to achieve targets and exceed customer expectations
- Ensure compliance with company policies and code of conduct

Education and Experience

- B.Tech/M.Tech (Mechanical) in Automobile or Electrical
- 3-7 years of experience in a technical and/or customer servicing role, preferably in:
   - Automobile (passenger, commercial, or two-wheeler)
   - Ancillaries (heavy engineering or other sectors)
- Proven experience in managing workshops, dealerships, and TASS in a state
- Experience in managing key accounts and STUs

Leadership Competencies

- Developing Self and Others
- Leading Change
- Driving Execution
- Leading by Example
- Motivating Self and Others
- Customer Centricity

Functional Competencies

- Strong knowledge of automobiles
- Excellent analytical and problem-solving skills
- Effective interpersonal skills

If you are a motivated and results-driven professional with a passion for customer satisfaction and revenue growth, we encourage you to apply for this exciting opportunity.