Customer Support Executive - Non Voice

at Stelling Technologies

Full Time

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Job Description

Company: IntrCity by RailYatri.in

Position: Customer Support Executive - Non Voice (Kochi location)

Role Brief:

Desired Experience & Skills:

Identify customer concerns and provide timely support for their queries.
Be proficient in our products and services and communicate effectively with customers.
Respond to customer queries promptly and efficiently.
Coordinate with multiple teams to ensure timely responses to inquiries.
Collect customer feedback and upsell services where applicable.
Log all communications accurately and promptly.
Meet individual sales targets consistently.
Flexible to work on rotational shifts.
Excellent communication and interpersonal skills.
Proficiency in Hindi and English is required.

Role: Chat Support
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education:

UG: Any Graduate
Diploma: Any Specialization

Key Skills:

English
Hindi

Salary

Competitive

Monthly based

Location

Ernakulam,Kerala,India

Job Benefits

Company defined benefits

Job Overview

Job Posted:

4 months ago

Job Type

Full Time

Job Role

Executive

Education

Graduated

Experience

Fresher

Total Vacancies

Undefined

Location

Ernakulam,Kerala,India

Customer Support Executive - Non Voice

Salary

Competitive

Location

Company

Candidate

Employer

Support

Job Details

Customer Support Executive - Non Voice

Salary

Competitive

Location

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