Quality Specialist, LMAQ, Last Mile Analytics and Quality (LMAQ)

Job Overview:

The Last Mile Analytics & Quality Team in Hyderabad is seeking highly motivated Support Engineers. These engineers will provide the first line of support for managing addresses, geocodes, and static routes within the Last Mile and various Transportation services. Additionally, they will handle various operational tasks related to optimizing transportation processes.

This role is critical as your solutions will have a direct impact on our customers. Success in this position requires quick learning, effective multitasking, and the ability to manage overlapping tasks efficiently. The position often involves resolving high-impact production issues that necessitate collaboration with multiple teams, including Development, Operations, and IT Support, providing you with a broad range of experiences.

 Key Responsibilities:
- Troubleshoot and diagnose issues related to static routes.
- Develop and implement monitoring solutions to ensure smooth operations.
- Perform software maintenance and configuration to ensure system reliability.
- Implement fixes for internally developed code in languages such as Perl, Ruby, C/C++, and JAVA.
- Conduct minor SQL queries to support various operational needs.
- Update, track, and resolve technical issues using established tracking systems.
- Work closely with development teams on Amazon Corporate and Divisional Software projects to enhance and support existing tools.
- Update and enhance current tools to improve efficiency.
- Automate support processes to reduce manual effort and increase reliability.
- Document systems and processes to ensure clear communication and knowledge sharing.

Candidate Profile:
- Attention to detail, ensuring accuracy in all tasks.
- Exceptional verbal and written communication skills for effective collaboration and problem resolution.
- Strong ability to organize, prioritize, and manage multiple tasks simultaneously.
- Capable of working independently while maintaining professionalism and composure under pressure.
- Ability to anticipate problems, identify potential issues before they arise, and implement preventive solutions.
- Skilled at prioritizing projects, making informed decisions, and ensuring tasks are completed efficiently to enhance customer experience.

 Basic Requirements:
- Bachelor's degree in a quantitative or technical field such as computer science, engineering, or statistics.
- Proficiency in Excel and experience with SQL.

### Preferred Skills:
- Fluency in English, with strong speaking, writing, and reading abilities.

 Why Join Us:
This position offers a unique opportunity to impact customer satisfaction directly while working in a dynamic and fast-paced environment. You will collaborate with diverse teams, develop innovative solutions, and enhance your technical skills in a supportive and challenging setting. If you are detail-oriented, proactive, and eager to contribute to a high-impact team, we encourage you to apply.