Hiring For Customer Support Associate - Voice

Job Opening: International Voice Process Specialist

Company Overview: We are hiring for our International Voice Process team. We seek candidates with excellent communication skills in English who are eager to kickstart a career in the international customer support domain.

Job Title: International Voice Process Specialist

Employment Type: Full Time, Permanent

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Job Description: We are looking for individuals with excellent English communication skills to join our international customer support team. This role involves handling customer complaints, providing detailed explanations of services or products, and working closely with the sales team to enhance customer satisfaction.

Roles and Responsibilities:

• Listen to customers' concerns and handle complaints and returns.
• Provide detailed explanations of services or products.
• Collaborate with the sales team to create better methods to address customer complaints.
• Provide product, service, or technical support to resolve customer issues.

Preferred Candidate Profile:

• Education: Any Graduate / Undergraduate (Applicants currently not pursuing a degree).
• Experience: Freshers and experienced candidates are eligible.
• Skills:
  • Excellent English communication skills.
  • Knowledge of customer handling.
  • Comfortable with working from the office.
  • Immediate joiners required.
  • Comfortable with night shifts.
  • Good typing speed.

Perks and Benefits:

• Cab facility available for night shifts within a 25 km radius from 6:30 PM to 6:30 AM.
• Attractive salary package.
• Five working days per week with two rotational days off.
• Develop emotional intelligence.
• Gain in-depth knowledge of the product or service.
• Build transferable skills.
• Educate customers without selling.
• Learn effective problem-solving techniques.

Industry Type: BPO / Call Centre

Contact Information: For further information, please contact amal.krishna@sutherlandglobal.com.

Key Skills:

• Fluent English
• Email Support
• Interpersonal Communication
• Written Communication
• Verbal Communication
• Voice Support
• International Voice Process
• International BPO

Join our team to build a rewarding career in international customer support, develop valuable skills, and contribute to our customer success efforts.