Data Center Technician

Overview

As a Microsoft Data Center Technician (DCT), your primary responsibilities include staging, setting up, and deploying hardware. You'll also troubleshoot, diagnose, and decommission hardware, following Standard Operating Procedures for simple changes and refreshes. This role offers a chance to deepen your knowledge of data center processes, develop mentoring skills by guiding peers, and gain familiarity with security and data management practices, all of which will accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) drives our cloud services. As a CO+I DCT, you will play a crucial role in providing the core infrastructure and foundational technologies for Microsoft's online services, such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I emphasizes the personal and professional growth of all employees, offering training and development opportunities, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Our infrastructure includes over 200 data centers in 32 countries, supporting millions of servers. This global portfolio supports services for over 1 billion customers and 20 million businesses across 90 countries. We prioritize environmental sustainability and optimization in our data center design and operations, continuously evolving to meet business demands and maintain Microsoft's status as a world-class cloud provider.

Microsoft's mission is to empower every individual and organization globally to achieve more. We embrace a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability foster a culture of inclusion, enabling everyone to thrive at work and beyond.

In line with our values, we are dedicated to creating an inclusive work environment, positively impacting our culture daily.

 Qualifications

Required:
- High school diploma, GED, or equivalent
- Basic knowledge of computer hardware and components
- 1+ year of experience supporting IT equipment or related technology

Background Check Requirements:
- Ability to meet Microsoft, customer, and/or government security screening requirements
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred:
- 2+ years of experience supporting IT equipment or related technology
- Relevant certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

 Responsibilities

- Diagnose and troubleshoot issues according to standard procedures, quickly identifying causes and replacing faulty components with minimal disruption.
- Perform post-execution quality checks to ensure proper setup of grounding, staging, labeling, and cabling following safety protocols, deployment standards, and Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) with minimal guidance.
- Communicate, report, and escalate incidents to appropriate data center operations management, Technician Leads, and engineering specialists according to procedures.
- Provide assistance and guidance to other technicians on complex tasks.
- Complete required training for the role and workload, gaining hands-on experience and relevant on-the-job training by observing more experienced technicians.
- Contribute to a positive team environment by sharing information, participating in team meetings, asking questions, and staying updated on others' work.
- Take pride and ownership of service quality, completeness, and user experience, displaying accountability for the data center facilities.
- Embody Microsoft’s culture and values.