Customer Relations Officer

 Role Description: Customer Service Representative

Employment Type: Full-time

Work Location: In person

Expected Start Date: 15/07/2024

Schedule: Day shift

Overview:
The Customer Service Representative will be responsible for responding to customer inquiries, handling complaints, addressing customer concerns, and ensuring their resolution through effective coordination. This role is pivotal in developing and maintaining positive relationships with customers, processing orders accurately, and implementing strategies to retain customers. Additionally, the representative will maintain records of customer transactions, feedback, and complaints while coordinating with various departments to ensure seamless customer service delivery.

Responsibilities:

1. Respond to Customer Inquiries and Complaints:
  - Address customer concerns and resolve issues promptly through coordination.
  - Ensure customers receive timely and effective solutions.

2. Develop and Maintain Positive Relationships with Customers:
  - Foster strong relationships with customers to enhance satisfaction and loyalty.
  - Implement strategies to retain customers and encourage repeat business.

3. Process Orders and Requests Accurately:
  - Handle customer orders and requests with precision.
  - Ensure all transactions are processed correctly and efficiently.

4. Maintain Records of Customer Transactions:
  - Keep detailed records of customer interactions, transactions, feedback, and complaints.
  - Use this information to improve customer service processes and resolve issues.

5. Coordinate with Various Departments:
  - Work closely with sales, operations, and service departments to ensure smooth service delivery.
  - Ensure all departments are aligned in addressing customer needs and resolving issues.

Qualifications:

1. Experience:
  - At least 1 year of experience in customer service or a related field.
  - Total work experience of at least 1 year is preferred.

2. Skills:
  - Strong communication and interpersonal skills.
  - Excellent problem-solving abilities.
  - Ability to handle multiple tasks efficiently.
  - Proficiency in maintaining accurate records and documentation.

3. Languages:
  - Proficiency in English (preferred).

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Supplemental Pay Types:

- Yearly bonus

This detailed description provides a comprehensive overview of the Customer Service Representative role, outlining the key responsibilities, qualifications, and benefits associated with the position.