Branch Manager , Customer Relations Executive

Job Responsibilities:

1. Portfolio Management:
  - Manage and grow the portfolio of Gold Loan and other financial products/services offered by the branch.
  - Develop strategies to attract new customers and retain existing ones.

2. Branch Operations:
  - Oversee all branch-level activities to ensure smooth operation and adherence to company policies and procedures.
  - Coordinate with other departments as necessary to resolve operational issues.

3. Strategic Planning:
  - Utilize systematic planning abilities to forecast business trends and plan initiatives for business growth.
  - Implement strategies to enhance branch profitability and efficiency.

4. Team Management:
  - Lead, coach, and mentor branch staff to achieve performance targets.
  - Provide regular feedback, conduct performance reviews, and identify training needs.

5. Quality Control:
  - Monitor and maintain the quality of business transactions and customer interactions.
  - Ensure compliance with regulatory requirements and internal policies.

6. Reporting and Analysis:
  - Prepare regular reports on branch performance, financial results, and operational metrics.
  - Analyze data to identify trends, opportunities, and areas for improvement.

7. Customer Relationship Management:
  - Foster positive relationships with customers and address their queries and concerns promptly.
  - Implement initiatives to enhance customer satisfaction and loyalty.

8. Networking and Business Development:
  - Build and maintain strong networks within the community to attract potential customers and business opportunities.
  - Represent the company in industry events and forums to promote brand awareness and business growth.

 Job Specification:

- Experience: Candidates should have a minimum of 4-10 years of experience in handling gold loans or financial activities, preferably in a managerial role.
- Education: A graduate or post-graduate degree in any discipline is required.
- Skills:
 - Technical Skills: Basic knowledge of computer systems and software used in financial transactions.
 - Communication Skills: Excellent verbal and written communication skills to effectively interact with team members, customers, and stakeholders.
 - Leadership Qualities: Strong leadership abilities with the capability to motivate and inspire team members to achieve goals.
 - Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
 - Networking Abilities: Strong networking skills to build and maintain relationships with customers and business partners.

- Travel: Willingness to travel extensively as per business requirements.

 Industry and Role Category:

- Industry Type: Non-Banking Financial Company (NBFC)
- Department: BFSI (Banking, Financial Services, and Insurance), Investments & Trading
- Role Category: Banking Operations

 Employment Type:

- Full Time, Permanent

This detailed description outlines the key responsibilities, skills, and qualifications required for the Branch Manager position in an NBFC environment. It emphasizes the importance of strategic planning, team leadership, customer relationship management, and operational efficiency to drive business success and growth.