The Westin Manila - Spa Manager

Job Summary

We are seeking a highly skilled and experienced Spa Supervisor to join our team. The successful candidate will be responsible for supervising and coordinating spa services, ensuring exceptional guest satisfaction, and achieving operating budget goals. This is an excellent opportunity for a motivated and customer-focused professional to join our team and contribute to the success of our spa.

Key Responsibilities

Spa Operations

- Assist the Spa Director in their absence, providing leadership and guidance to spa staff
- Manage supplies, equipment, and uniforms, ensuring adequate stock levels and minimizing waste
- Understand and manage budgets, operating statements, and payroll progress reports, ensuring accurate financial reporting and compliance with company policies
- Maintain cleanliness and organization of spa areas and equipment, ensuring a safe and welcoming environment for guests

Customer Service

- Set a positive example for guest relations, providing exceptional customer service and ensuring guest satisfaction
- Interact with guests to obtain feedback, responding promptly to concerns and resolving issues efficiently
- Handle guest problems and complaints, escalating issues to management as necessary
- Empower employees to provide excellent customer service, providing guidance and support as needed

Human Resources

- Solicit employee feedback and address concerns, maintaining an open-door policy and ensuring employee satisfaction
- Ensure employees understand expectations and parameters, providing clear guidance and support
- Participate in employee progressive discipline procedures, ensuring fair and consistent application of company policies
- Supervise on-going training initiatives, ensuring employees have the skills and knowledge necessary to perform their roles effectively
- Establish and maintain open, collaborative relationships with employees, promoting a positive and inclusive work environment

Requirements

- High school diploma or GED required
- 2 years of experience in spa, guest services, or related professional area required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Strong leadership and team management skills
- Ability to maintain confidentiality and handle sensitive information

If you are a motivated and customer-focused professional with experience in spa operations, we encourage you to apply for this exciting opportunity.