Implementation Analyst

Implementation Analyst

Skills & Experience Needed

Experience in the financial services, payments, or cards industries

Proficiency in using Jira, Salesforce, Slack, and MS Office is beneficial

Exposure to project management or project planning is desirable

Structured and well-organized

Keen attention to detail

Analytical approach to problem-solving

Strong communication skills (written and verbal) across different levels, both internally (with peers, management, and board) and externally (clients and other third parties)

Proactive with a positive “can do” attitude

Collaborative, works well with others as well as independently

Department: Implementations

Employment Type: Full-time

Band: 1 - Individual Contributor

Line Manager: Implementations Delivery Team Lead

Location: London or Singapore

Working Pattern: 35 hours per week

Direct Reports: None

Job Title: Implementations Executive

Language Skills:

Written and verbal fluency in English (UK and Singapore) and Business Mandarin (Singapore)

Written and verbal skills in other languages are desirable

Professional Qualifications Needed: None

Technical Responsibilities:

Customer/Client Centricity:

Managing and delivering a range of smaller client work items, including Change Requests and Mini Projects

Supporting Implementation Managers (alongside their clients and associated third parties) in the delivery of larger client projects

Scheduling regular progress calls with clients and third parties

Ensuring all documentation produced is of high quality, clear, concise, and understood by colleagues, clients, and third parties

Managing client expectations around the delivery of work items throughout all stages of delivery

Data & Reporting:

Capturing detailed client requirements in Product Setup Forms (PSFs) and ensuring they are documented, reviewed, and approved

Ensuring internal reporting systems are kept up to date for all owned work items

Innovation & Design:

Contributing to and delivering own internal continual improvement initiatives

Product Knowledge:

Configuring the client Apex platform in both Test and Production environments

Quality & Controls:

Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues

Maintaining internal documentation, keeping it up to date, and peer reviewing others' work

Leadership Responsibilities:

Developing Skills:

Learning “on the job” to build knowledge of industry, business, product, and system capabilities

Fostering Teamwork:

Liaising with product and technical teams, raising Jira tickets as necessary

Communicating with Impact:

Providing regular updates to stakeholders, and participating in internal review meetings

Delivering Results:

Identifying and managing risks and issues, and delivering owned tasks and actions in a timely manner

Values & Core Behaviors:

Own it and Deliver:

Take responsibility for your own performance and success in your role

Collaborate Purposefully:

Build trusted relationships with colleagues, supporting activities, and achieving success together

Think Differently:

Ask questions to check understanding and share your ideas to support continuous improvement

Act Courageously:

Step out of your comfort zone and embrace change to help you learn and grow

Career Pathways:

Previous Roles:

Project Manager/Coordinator (external)

Operations Analyst (ART)

Scheme Compliance Analyst

Process Analyst

Junior Project Manager

Stretch Roles:

Implementations Manager

Customer Care Specialist

Accelerate Roles:

Project Manager - 3D Secure

Operations Manager

Production Support Role

Email: anjana.s@arttechgroup.com