3D Secure Implementation Specilaist

3D Secure Implementation Specialist

Client Implementation and Onboarding:

Collaborate with Implementation Managers and clients to gather requirements.

Review and validate client requirements, identify gaps, and provide feedback when necessary.

Build client configurations in all environments on client and supplier platforms within agreed timelines.

Test, troubleshoot, and resolve implementation issues to ensure seamless deployments in time for client go-lives.

Document and update all project records and trackers.

Stakeholder Collaboration:

Serve as the main point of contact for clients during implementation, providing guidance, expertise, and regular updates.

Coordinate and follow up with 3DS suppliers on configuration requests to ensure timely delivery.

Work cross-functionally with internal teams (Implementations, Operations, Technology, Account Management) to deliver client requests and 3DS service enhancements.

Operational Support:

Advise clients on best practices for authentication rules and solutions to enhance the customer authentication journey.

Provide training to clients on 3D Secure and supplier portals.

Conduct transaction research and investigate authentication issues.

Support client queries and escalations related to 3D Secure.

Support all operational 3DS initiatives, including new supplier integrations and service optimization projects.

Analyze 3DS-related data, monitor transactions, and compile reports.

Key Requirements:

Deep understanding of EMV 3DS standards, payment authentication methods, and protocols.

Strong communication and stakeholder management skills.

Proven ability to manage multiple projects and deadlines in a fast-paced environment.

Experience in payments system implementations, with a focus on 3DS or similar technologies.

Excellent problem-solving and analytical skills with a focus on client satisfaction.

Strong client-facing skills with a focus on delivering exceptional service.

Ability to work across teams and coordinate effectively with stakeholders.

Meticulous attention to detail in documentation, testing, and implementation.

Preferred:

Experience with global card networks like Visa and Mastercard.

Experience with Postman is a plus.

Familiarity with fraud detection tools and strategies.

This role will work with clients in different regions (e.g., Europe, Asia-Pacific) and will require shift work. A comprehensive induction will be provided, along with ongoing training and support.

Email: anjana.s@arttechgroup.com